Shipping of your pack
Packs are generally sent within 1/2 days from the receipt of payment and they are shipped by DHL with tracking and delivery without signature.
We ship all over the world.
Shipping costs include management charges and packaging and postage costs. Management costs are fixed, while transport costs change according to the total weight of the shipment. We advise you to group your items in one order. It is not possible for us to group two separate orders made separately, therefore the shipping costs will be charged for each of them. Your package will be sent at your own risk, but special attention is paid to fragile objects.
The boxes are adequately sized and our items are well protected.
Returns
The right of withdrawal can be exercised only in relation to contracts for the sale of goods or services, concluded at a distance, or outside the business premises, between the consumer and the professional, and only from the first to the second, not vice versa. By consumer we mean the natural person who acts for purposes unrelated to any entrepreneurial or professional activity performed. By professional, the natural or legal person acting in the exercise of his business or professional commercial activity is to be understood. The right of withdrawal is indispensable and not subject to penalties or limitations. Its exercise is not limited to the hypothesis of just cause, since the consumer can exercise the right of withdrawal without being obliged to provide any explanation about the reasons and causes for which he intends to terminate the contract. Any contrary clause, possibly present, would be considered void. The consumer alone has the right to withdraw without any penalty and without specifying the reason, within the term of 14 working days from the date of receipt of the Product, by sending a written communication to OF by registered letter with acknowledgment of receipt to the address of the registered office of the same. This rule will be applied only to Products delivered at home and not to Products withdrawn at the OF Point of Sale and in relation to the Products purchased in their entirety. The Products purchased must be returned within 14 days from the date on which the consumer informed OF of his decision to withdraw from the contract pursuant to Article 54, at OF's registered office in the same state in which they were received, must be intact and returned in the original sealed packaging, complete in all its parts (including packaging and any documentation and accessory equipment); if only one of the essential characteristics is returned deficient, OF cannot accept the return and the product will be returned to the customer. The Products will be sent to the registered office exclusively by Courier. The returned Products delivered by Postal Service will not be accepted. The returned Products will travel at the Customer's risk and danger until the acknowledgment of receipt at the OF point of sale. In the event of damage to the Products during return transport, OF will notify the customer of the incident (within 10 working days from receipt of the Products in the sales outlet), to allow him to file a timely complaint against the courier chosen by him and obtain reimbursement of the value of the goods (if insured): in this case, the Product will be made available to the Customer for its return with consequent ineffectiveness of the withdrawal already exercised. In case of withdrawal exercised by the consumer correctly, OF will reimburse all the sums paid by the consumer, except for the additional costs, shipping costs will always be charged to the customer. The reimbursement will take place free of charge, as soon as possible and in any case within 30 days from the date on which OF became aware of the exercise of the right of withdrawal by the consumer. The sums are intended to be reimbursed within the terms if they are actually returned, shipped or credited back with a value not later than the expiry of the previously indicated term. The only costs payable by the consumer for exercising the right of withdrawal are the direct costs of returning the Products to the OF sender. Upon arrival at the point of sale, the product will be examined to assess any damage or tampering not caused by transport. If the original packaging and / or packaging is damaged, OF will deduct from the refund due a percentage, in any case not exceeding 30%, as a contribution to the costs of restoration or the return of the goods. OF will in no way be held responsible for damage, theft or loss of the Products returned by uninsured shipments. In the case of ineffectiveness of the right of withdrawal, OF will return the purchased Products to the Customer, charging the shipping costs to the Customer. The right of withdrawal may be exercised by completing and sending by registered letter A.R. to the address of the registered office of OF (as an alternative it is possible to send the same by means of P.E.C. to the following address otticafranceschetto@legalmail.it) of the model here attached CLICK HERE. The right of withdrawal is excluded in the case of supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly, such as contact lenses or liquids.